Last updated March 15, 2021

All shipments will go out USPS or UPS. Teas will ship within 1 to 2 business days. Shirts generally will ship between 5 and 7 days. If an item is sold out we will let you know so you can either cancel the item for a full refund or wait for the item to come back in stock. Normally our stock should be replenished within 10 to 14 business days.

All shipping fees are outlined on the checkout page based on your shipping location.


Last updated March 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


All sales are final for Tea products. To return items like t-shirts or other non-food items, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Steep Roots Tea Company

Attn: Returns
P.O. Box 1275 Bloomfield, NJ 07003
Bloomfield, NJ 07003
United States


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:
This return policy was created using Termly’s Return and Refund Policy Generator.